DEMARCC - Where Your Call Center Technology Begins

Maintenance & Support

Call Centre Analysis

Demarcc Solutions Inc. is the fastest growing Alternative Maintenance Solution for the Avaya suite of products. Combined efforts exceeding fifty years of experience with all necessary certifications and credentials required to help customers leverage new and existing infrastructure to achieve superior results.

Demarcc Solutions Inc. has redefined System Maintenance and Support Services making it possible for organizations to reduce costs, optimize performance and increase productivity.

True Single Point of Contact
Maintenance Solution Inclusive With Crash Kit
Professional Service Hours
Daily Proactive Analysis
Disaster Recovery Solution

Demarcc Solutions Inc. has redefined a single point of contact, everyone seems to offer a single point of contact, however each time a call is placed you speak with someone new. At Demarcc Solutions you are allocated a team of three analysts.

Dedicated ESP Certified Engineer
Backup ESP Certified Engineer, to cover after-hours
Dedicated Predictive Dialer Analyst

Demarcc Solutions Inc. has decided to incorporate an allocation of Professional Service hours within your customized Maintenance Solution.

Operational Service - if one of your analysts are scheduled for vacation or ill, Demarcc Solutions can support for the day, without additional cost!
System Configuration - out of scope initiatives, new customized scripts, system capacity increase, it is simply up to you
Dialer Analysis - there may be performance concern, strategy or record selection analysis required
Training - Administration Manager, PC Analysis tools, Hardware Installation