DEMARCC - Where Your Call Center Technology Begins

Maintenance & Support

Call Centre Analysis

Pre-Sales Consultation

Training

Outsource Call Center

Our instructors have the product knowledge and teaching skills to make sure that training is a valuable and productive experience for your staff.

Comprehensive training ensures that you get the most out of your Call Center Technology.

Our educational offerings address the varying needs and skill levels of the employees who will be using your Call Center Technology. Individual courses are offered for call center managers and trainers, system administrators and applications developers.

Our instructors have the product knowledge and teaching skills to make sure that training is a valuable and productive experience for your staff.

Demarcc Solutions offers courses in the following areas:

Campaign Director - Administration and Daily Operation. Provides information on operation with your Avaya Predictive Dialing System, focusing on campaign building, operations and reporting. Prerequisite for all other courses.
Administration Manager - Administration and Maintenance. Provides information on operation and maintenance of the EasyReach dialer, focusing on campaign building and operations and reporting.
VLterm Developers Training. Provides implementation for Vlterm desktop integration tools to allow an organization to become self sufficient in its day to day operations when desktop integration changes are required.

All courses are onsite custom training as required by a client..