As an Outsourced call center your customers rely on your expertise and on your technology to provide them with superior sales and service. You must take on the colors of the business that contracted you on each phone call. You choose best of breed technology, since "One size fits all" solutions don't give the flexibility that your customers demand. And you have to adapt fast, to win and keep business. Demarcc Solutions will give you solutions that will meet your customer's needs as well as your own. And with a product that scales from 5 to 5000 agents, you won't outgrow it. We use our Knowledge: Of the call center to let you add new customers and business initiatives quickly. We know you're out trying to win new business. We also know that your customers decision dates slip, but their production dates don't. You need to be able to get up and running quickly when a decision is made. Of the caller to provide superior customer service. Agents are able to preview caller information before the call goes live. Using this knowledge, agents are able to deliver high levels of customer service. Of software to allow us to deliver solutions to you that you can control. We'll deliver turnkey solutions, but many outsourced call centers need to control their own destiny. Our easy to use Application Programming Interfaces (APIs) allows your staff to take over integration work so you can manage to your own priorities. We provide Automation: To avoid agent mistakes. Outsourced call center agents must often be chameleons, taking on different personas for different companies. To avoid mistakes, our automation directs agents to only the appropriate applications needed for the current interaction. To reduce training. Your agents are regularly switching to new programs. Our automation helps ease the transition while minimizing training costs. To maximize revenue. By ensuring that every contact is captured, even the smallest of inquiries, you are able to maximize your revenue capacity. You choose how you want to bill- you're not limited by what your existing systems can give you. We provide Guidance: To help complete RFP's for your potential customers. We'll help you understand how your technology can fit into your potential customer's complex and often unclear requirements. To enable multipurpose Agents. Understanding the nature of the incoming call can help us guide your agents to the right applications and processes to support multiple clients. To improve consistency. We guide Agents behavior on the desktop to ensure that all fields are completed, all after call work is accurate, and that all proper steps have been taken to thoroughly complete a contact |
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