DEMARCC Solutions Online client support  
About usVirtual AgentCareersAvaya InboundTestimonialsContact us



 Maintenance & Support Call Centre Analysis 


Demarcc Solutions Inc. is the fastest growing Alternative Maintenance Solution for the Avaya suite of products. Combined efforts exceeding fifty years of experience with all necessary certifications and credentials required to help customers leverage new and existing infrastructure to achieve superior results.

Demarcc Solutions Inc. has redefined System Maintenance and Support Services making it possible for organizations to reduce costs, optimize performance and increase productivity.
  • True Single Point of Contact
  • Maintenance Solution Inclusive With Crash Kit
  • Professional Service Hours
  • Daily Proactive Analysis
  • Disaster Recovery Solution
Demarcc Solutions Inc. has redefined a single point of contact, everyone seems to offer a single point of contact, however each time a call is placed you speak with someone new. At Demarcc Solutions you are allocated a team of three analysts.
  • Dedicated ESP Certified Engineer
  • Backup ESP Certified Engineer, to cover after-hours
  • Dedicated Predictive Dialer Analyst
Demarcc Solutions Inc. has decided to incorporate an allocation of Professional Service hours within your customized Maintenance Solution.
  • Operational Service - if one of your analysts are scheduled for vacation or ill, Demarcc Solutions can support for the day, without additional cost!
  • System Configuration - out of scope initiatives, new customized scripts, system capacity increase, it is simply up to you
  • Dialer Analysis - there may be performance concern, strategy or record selection analysis required
  • Training - Administration Manager, PC Analysis tools, Hardware Installation

GOLD PACKAGE
  • Disaster Recovery
  • Immediate Hardware Delivery
  • 15 Minute Response
  • 20 PSO Hours
  • Damaged Hardware Replacement
  • Web Ticketing
  • Dedicated Toll Free Number
  • 24 / 7 / 365 Support
SILVER PACKAGE
  • Immediate Hardware Delivery
  • 15 Minute Response
  • Damaged Hardware Replacement
  • Web Ticketing
  • Dedicated Toll Free Number
  • 24 / 7 / 365 Support
BRONZE PACKAGE
  • Allocation of 25 Hours
  • 15 Minute Response
  • Web Ticketing
  • Dedicated Toll Free Number
  • 24 / 7 / 365 Support


Available packages:

Gold Package

Silver Package

Bronze Package

Demarcc solutions

Disaster Recovery

Epic Software

Maintenance & Support

Agent Anywhere

Replacement Hardware

Customized Training

Copyright (C) DEMARCC Solutions, 2018